Refund policy
Return, Refund & Cancellation Policy
Effective Date: August 2026
At Erode Rifles, we strive to provide genuine, high-quality products and excellent customer service. Please read this Return, Refund & Cancellation Policy carefully before placing your order.
By placing an order through our website, you agree to the terms outlined below.
1. Order Cancellation
Before Dispatch
Customers may request cancellation of an order before it has been dispatched from our warehouse.
If the order has not been processed for shipment, a full refund will be initiated to the original payment method after successful cancellation.
If payment gateway charges or transaction processing charges are non-refundable, such charges may be deducted where permitted by applicable law.
After Dispatch
Once an order has been dispatched and handed over to the shipping partner, cancellation requests cannot be accepted.
If the customer refuses delivery or the shipment is returned due to customer-related reasons, applicable shipping, return shipping, handling, and other associated charges may be deducted from the refundable amount.
2. Return Eligibility
Returns are accepted only under the following circumstances:
- Incorrect product delivered.
- Product received with transit damage.
- Manufacturing defect confirmed after inspection.
- Incomplete order received.
- Missing items (reported within the specified time).
All return requests are subject to approval by Erode Rifles.
3. Return Request Process
To request a return, customers must:
- Contact us within 48 hours of delivery.
- Provide the Order Number.
- Share clear photographs of the product.
- Provide a continuous unboxing video where applicable.
- Describe the issue in detail.
Returns initiated without prior approval may not be accepted.
4. Product Condition for Returns
To qualify for a return, the product must:
- Be unused.
- Be in its original condition.
- Be returned with original packaging.
- Include all accessories.
- Include manuals.
- Include warranty cards.
- Include invoice.
- Include complimentary items, if any.
Products failing to meet these conditions may be rejected.
5. Non-Returnable Products
Returns will not be accepted for:
- Products damaged due to misuse.
- Accidental damage after delivery.
- Products showing signs of use.
- Products modified or repaired by unauthorized persons.
- Consumable products such as pellets, CO₂ cartridges, lubricants, cleaning consumables, targets, and similar items.
- Customized or special-order products.
- Clearance or final sale items.
- Products returned without original packaging.
- Products with missing accessories.
- Returns requested after the eligible period.
6. Inspection Process
Every returned product undergoes a detailed inspection by our technical team.
The inspection determines whether the return qualifies for:
- Replacement
- Repair
- Refund
- Rejection
Inspection decisions made by Erode Rifles shall be final.
7. Replacement Policy
Eligible products may be replaced if:
- Wrong product delivered.
- Transit damage confirmed.
- Manufacturing defect verified.
- Product not functioning as intended due to manufacturing issues.
If the same product is unavailable, Erode Rifles may:
- Offer an equivalent replacement.
- Issue a refund.
- Offer store credit, where mutually agreed.
8. Refund Policy
Refunds are processed only after:
- Return approval.
- Product inspection.
- Verification of eligibility.
Approved refunds will generally be processed within 5–7 business days.
However, the actual credit timeline depends on your bank, card issuer, UPI provider, or payment gateway.
Refunds will normally be credited to the original payment method used for the purchase.
9. Partial Refunds
Partial refunds may be issued in situations including but not limited to:
- Missing accessories.
- Damaged packaging not caused by transit.
- Returned products not in original condition.
- Missing complimentary items.
- Other situations determined after inspection.
The amount of the partial refund shall be determined at the sole discretion of Erode Rifles.
10. Shipping Charges
Unless the return is due to an error on our part:
- Original shipping charges are non-refundable.
- Return shipping charges are the responsibility of the customer.
- Re-shipping charges shall be payable by the customer where applicable.
If the return is approved because of our error, Erode Rifles will bear the applicable return shipping cost.
11. Missing or Incorrect Products
If you receive:
- Missing products
- Incorrect products
- Incomplete shipments
Please notify us within 24 hours of delivery.
A continuous unboxing video is strongly recommended for faster claim verification.
Claims submitted after the specified period may not be accepted.
12. Damaged Products
If your shipment arrives damaged:
- Do not discard the packaging.
- Take clear photographs.
- Record a complete unboxing video.
- Contact us immediately.
Transit damage claims without sufficient evidence may be declined.
13. Warranty Claims
Products covered under a manufacturer's warranty shall be handled in accordance with the manufacturer's warranty terms.
Warranty does not cover:
- Physical damage.
- Mishandling.
- Water damage.
- Normal wear and tear.
- Unauthorized repairs.
- Improper maintenance.
- Damage caused by incorrect usage.
14. Fraudulent Claims
Erode Rifles reserves the right to reject any claim found to be:
- False
- Misleading
- Fraudulent
- Unsupported by sufficient evidence
Appropriate legal action may be taken where necessary.
15. Force Majeure
Erode Rifles shall not be responsible for delays in processing returns, replacements, cancellations, or refunds resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Government restrictions
- Transport disruptions
- Internet outages
- Banking delays
- Payment gateway issues
- Labour strikes
- Force majeure events
16. Governing Law
This Return, Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts located in Erode, Tamil Nadu, India.
17. Changes to This Policy
Erode Rifles reserves the right to modify or update this policy at any time without prior notice.
Any revisions shall become effective immediately upon publication on our website.
18. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:
Erode Rifles
📍 Therkupallam Road, Opp. SDS Garden,
Keel Thindal, Thindal,
Erode, Tamil Nadu – 638012, India
📞 +91 99948 93337
📞 +91 98429 91959
Acceptance
By placing an order on the Erode Rifles website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy together with our Shipping Policy, Privacy Policy, and Terms of Service.